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Go to the shopTerms & Conditions
Terms & Conditions
These Terms and Conditions govern your use of the Andree Gifts website. By accessing our site, you agree to these terms.
1. Use of the Website
- You must be at least 18 years of age or have parental consent to use our services.
- You agree to use this website for lawful purposes only.
- Any unauthorized use or breach of our terms may result in termination of your access.
2. Orders and Payments
- Order Confirmation: Once you place an order, you will receive an email confirmation with order details.
- Payment: All payments must be made in full at checkout using approved payment methods.
- Pricing: Prices are subject to change without prior notice. Promotional offers may vary.
3. Shipping and Delivery
- Delivery Times: Estimated delivery times are provided but not guaranteed. Delays may occur due to unforeseen circumstances.
- Shipping Costs: Shipping fees are calculated at checkout.
- International Shipping: Customers are responsible for any customs duties or taxes incurred.
4. Returns and Refunds
- Return Policy: Returns must be initiated within 14 days of delivery. Products must be unused and in their original packaging.
- Refunds: Refunds will be processed within 7 business days after we receive the returned item.
- Exclusions: Customized or personalized items are non-refundable.
5. Intellectual Property
All content on the Andree Gifts website, including images, text, and logos, is the intellectual property of Andree Gifts. Unauthorized reproduction or distribution is strictly prohibited.
6. Limitation of Liability
- Andree Gifts shall not be held liable for any direct, indirect, or incidental damages arising from the use of this website or products purchased.
- We do not guarantee uninterrupted access to our site due to maintenance or technical issues.
7. User Accounts
- Customers may create an account for a better shopping experience.
- You are responsible for maintaining the confidentiality of your account credentials.
8. Changes to Terms
We reserve the right to modify these Terms and Conditions at any time. Continued use of the site indicates acceptance of the updated terms.
For any questions regarding these Terms, please contact us at help@example.com.
FAQs
Find answers to your questions quickly and easily.
What types of products does Andree Gifts offer?
At Andree Gifts, we specialize in carefully curated jewelry and unique gifts designed to celebrate life’s special moments. Our collection includes rings, necklaces, bracelets, earrings, and personalized gift items that reflect care, thoughtfulness, and meaning. Whether you're celebrating a milestone or simply showing appreciation, we have something perfect for every occasion.
How can I place an order on your website?
Placing an order with us is simple and seamless. Browse through our online store to find products you love, add them to your cart, and proceed to checkout. At checkout, you’ll be prompted to enter your shipping and payment details to complete the purchase securely. Once the order is confirmed, you’ll receive an email with your order summary and tracking details.
Do you offer gift-wrapping or personalized gifting options?
Yes, we offer gift-wrapping services to make your presents extra special. Additionally, you can include personalized messages or request custom packaging during checkout. Our goal is to help you create a thoughtful and meaningful gifting experience for your loved ones.
How long does it take to receive my order?
Delivery times depend on your location and the shipping method chosen. For standard shipping within the United States, orders typically arrive within 3–7 business days. International shipping times may vary. You’ll receive a tracking number via email once your order has shipped, so you can follow its progress.
Do you ship internationally, and what are the shipping costs?
Yes, we proudly ship our products to select international locations. Shipping costs vary depending on the destination and will be calculated at checkout. Delivery times for international orders may range from 7–21 business days, depending on customs and local shipping carriers.
What payment methods do you accept?
For your convenience, we accept a variety of payment methods, including major credit and debit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways. All transactions are encrypted and processed securely to ensure your personal information is protected.
Can I cancel or modify my order after placing it?
Once an order is placed, we begin processing it quickly to ensure timely delivery. If you wish to cancel or make changes to your order, please contact our customer service team within 1–2 hours of placing it. While we’ll do our best to accommodate your request, changes cannot be guaranteed once the order has entered the shipping phase.
What is your return and exchange policy?
We want you to be completely satisfied with your purchase. If you’re not happy with your order, you can return or exchange it within 14 days of delivery. Items must be unused, in their original packaging, and accompanied by proof of purchase. Customized or personalized items, however, may not be eligible for return.
How do I track my order?
Once your order has shipped, we’ll send you an email with a tracking link and shipping details. You can use this link to monitor the status of your order in real time. If you have trouble tracking your package, feel free to reach out to our support team for assistance.
Do you offer discounts or promotions?
Yes! We frequently offer promotions, discounts, and seasonal sales for our customers. Sign up for our newsletter to stay updated on exclusive offers, new arrivals, and special events. First-time customers also enjoy a discount on their first purchase.
Are the materials used in your products high-quality?
Absolutely. At Andree Gifts, we prioritize quality and craftsmanship. We use premium materials, including sterling silver, gold-plated finishes, and high-quality stones, ensuring each piece is both beautiful and long-lasting. Each product goes through careful quality checks before reaching you.
How can I contact customer support?
Our customer support team is always ready to help! You can contact us via email, phone, or our website’s live chat feature. For quick assistance, visit our Contact Us page, where you’ll find all our support details and response times.
Do you offer gift cards?
Yes, we offer digital gift cards that make for the perfect last-minute present. Gift cards are available in various amounts and can be emailed directly to the recipient, allowing them to choose their favorite items from our collection.
Can I customize or personalize a product?
Many of our products can be personalized with engravings, initials, or custom packaging to make your gift even more special. Look for the "personalize" option on applicable product pages, or contact our team to discuss custom requests.
Is shopping on your website secure?
Yes, shopping with us is completely safe and secure. We use industry-standard SSL encryption to protect your personal and payment information during checkout. Your privacy and security are our top priorities.
How do I apply a promotional code?
You can add a valid promotion code in the Basket.
Do you offer a VAT discount to non EU customers?
Customer’s ordering from outside the European Union can contact us via telephone, live chat, or e-mail and quote the order reference number. Our customer services team will go through the process to remove the VAT off of their order.
When will my card be charged for my order?
Due to the nature of our payments system, the full cost of the order will be charged to the card as soon as it is placed.
Where is my order?
Most of our deliveries are sent via UPS and we will send you an automated email with the tracking number of your order. You can also find the tracking number on your order in My Account
Where do I find the phone number for one of your branches?
You can find details for any branch, in our store locator section. This is located at the top right of every page on our website or Find a store here.
How can I make a complaint?
In the rare occasion we make a mistake we are more than happy to take all customer feedback. There is always room for improvement. Contact Us
Is it possible to change the address/cancel or amend my order?
Due to the high volume of orders we receive, we have an automatic invoicing system. For any changes to your order, please call us immediately after placing the order. We can attempt to stop or amend your order with our dispatch team, if it is not possible, we will advise you on the next steps.
